Company Policy

Podcast House Privacy Policy

Podcast House Privacy Policy 

Version 1.0 Updated June 2026

Contents

  1. Who We Are

  2. Basis for Processing Personal Information

  3. How We Collect Personal Information

  4. Information Processed by Podcast House

  5. How We Update Your Information

  6. The Reasons Podcast House Collects and Uses Your Information

  7. Who We Share Information With

  8. Recording and Production Services

  9. International Data Transfers

  10. How to Access, Correct or Delete Your Information

  11. How We Keep Your Data Safe

  12. How Long We Store Your Data

  13. Your Rights

  14. Changes to This Notice

  15. Contact Us

  16. Further Information

  17. Cookies

Unless otherwise stated, within the context of this policy, the terms "we", "us", "our" and "Podcast House" refer to Podcast House Limited.

1. Who We Are

Podcast House is a podcast recording and production company providing studio hire, podcast recording, editing, post-production and related services to businesses, organisations and individuals.

Podcast House Limited is a company registered in England with its registered office at:

Podcast House
Unit 10, Edinburgh House

170 Kennington Lane
London
SE11 5DP

We are committed to protecting your privacy and handling your personal information in a transparent, secure and lawful manner.

2. Basis for Processing Personal Information

We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable privacy legislation.

We rely on the following lawful bases:

Contractual Necessity

Where processing is necessary to provide our services, including studio bookings, recording sessions, editing services and delivery of content.

Legitimate Interests

Where processing is necessary for the legitimate operation and improvement of our business, provided those interests do not override your rights and freedoms.

Examples include:

  • Responding to enquiries

  • Managing customer relationships

  • Improving our services

  • Business administration

  • Website analytics

  • Fraud prevention and security

  • Service communications

Consent

Where you have given us permission to process your information, including:

  • Marketing communications

  • Newsletter subscriptions

  • Testimonials or reviews

  • Optional promotional content

Legal Obligation

Where we are required to process information to comply with legal, regulatory, taxation or accounting requirements.

3. How We Collect Personal Information

We may collect personal information when:

  • You complete an enquiry form on our website

  • You book a studio session

  • You purchase editing or production services

  • You contact us by email, telephone or social media

  • You subscribe to marketing communications or newsletters

  • You attend our premises

  • You participate in a recording session

  • You complete surveys or feedback forms

  • A third party makes a booking or enquiry on your behalf

We may also receive personal information from third-party booking platforms, referral partners and marketplace services where you enquire about or book our services through those platforms.

4. Information Processed by Podcast House

Personal information may include:

  • Name

  • Company name

  • Job title

  • Email address

  • Telephone number

  • Postal or billing address

  • Payment and transaction information

  • VAT information where applicable

  • Booking history

  • Communication records

  • Marketing preferences

  • Photographs and images

  • Audio recordings

  • Video recordings

  • Website usage information

  • IP addresses and device information

We only collect information that is necessary for the services we provide or for the legitimate operation of our business.

5. How We Update Your Information

We aim to ensure that the information we hold is accurate and up to date.

We may periodically review our records and may contact you to verify information where necessary.

We encourage you to notify us if your details change so that our records remain accurate.

6. The Reasons Podcast House Collects and Uses Your Information

We collect and use information for one or more of the following purposes.

Under Contractual Necessity

  • To process studio bookings

  • To provide recording services

  • To provide editing and post-production services

  • To deliver audio, video and digital content

  • To process payments and refunds

  • To communicate regarding bookings and projects

  • To provide customer support

Under Legal Obligation

  • To comply with accounting and taxation requirements

  • To comply with legal and regulatory obligations

  • To prevent fraud and unlawful activity

  • To respond to lawful requests from authorities

Under Consent

  • To send newsletters, updates and marketing communications

  • To inform you about new services, studio updates, promotions and events

  • To request feedback, testimonials or reviews

  • To contact you regarding information you have specifically requested

  • To take and use photographs, images or video content for promotional, marketing or social media purposes where permission has been provided.

  • To feature clients, guests, recordings or publicly available content on our website, social media channels or marketing materials where appropriate permission has been obtained or where the content has already been publicly released by the client.

You may withdraw your consent at any time.

Under Legitimate Interests

  • To respond to enquiries

  • To manage customer relationships

  • To improve our services

  • To analyse website and booking activity

  • To maintain business records

  • To monitor service quality

  • To ensure network and information security

  • To administer our business efficiently

Where permitted by law, we may send information about services similar to those you have previously purchased, booked or enquired about. You may opt out of these communications at any time. 

7. Who We Share Information With

We never sell personal information.

We may share information where necessary with trusted third-party providers who assist us in operating our business. These may include:

  • Payment processors

  • Booking and scheduling systems

  • Accounting and finance providers

  • Cloud storage providers

  • Project management platforms

  • Video review and collaboration platforms

  • Email and communication providers

  • Marketing and newsletter platforms

  • Website hosting and analytics providers

  • Social media and content distribution platforms

  • Professional advisers including accountants, insurers and legal advisers

Where third parties process information on our behalf, appropriate safeguards and contractual arrangements are put in place to protect personal information.

8. Recording and Production Services

As part of our services, we may record, edit, store and deliver audio and video content on behalf of our clients.

Podcast House does not claim ownership of content created by clients. Clients retain ownership of their recordings and production assets unless otherwise agreed in writing.

From time to time, Podcast House may feature clients, guests, recordings, photographs, behind-the-scenes content or publicly available podcast episodes on our website, social media channels and marketing materials for the purpose of showcasing our work and promoting podcast content created at our studios.

We will only share content that has already been publicly released by the client, or where appropriate permission has been provided by the individuals featured. If you would prefer that we do not feature your content, images or recordings, please let us know.

Where Podcast House processes recordings solely on behalf of a client, the client may act as the data controller and Podcast House may act as a data processor in relation to that content.

Clients are responsible for ensuring they have obtained any necessary permissions, consents or legal basis for recording participants, contributors and guests.

Podcast House may temporarily store recordings, production assets and backup copies for the purpose of delivering services, facilitating revisions, file transfers and maintaining business continuity. Storage periods are managed in accordance with our Data Retention Policy and client agreements.

9. International Data Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where this occurs, we ensure that appropriate safeguards are in place in accordance with applicable data protection laws to protect personal information.

10. How to Access, Correct or Delete Your Information

You have the right to request access to the personal information we hold about you.

You may also request:

  • Correction of inaccurate information

  • Deletion of information where appropriate

  • Restriction of processing

  • Transfer of information where applicable

  • Withdrawal of consent for marketing communications

Requests should be submitted using the contact details provided below.

11. How We Keep Your Data Safe

We take appropriate technical, organisational and administrative measures to protect personal information against unauthorised access, disclosure, alteration or destruction.

These measures include:

  • Secure cloud-based systems

  • Password-protected platforms

  • Access controls

  • Staff training

  • Secure file-sharing systems

  • Regular monitoring and review of security practices

12. How Long We Store Your Data

We retain personal information only for as long as necessary for the purposes for which it was collected.

Data is retained in accordance with our Data Retention Policy, legal obligations and legitimate business requirements.

Where information is no longer required, it will be securely deleted or anonymised.

13. Your Rights

Under UK GDPR you have the right to:

Right to Be Informed

Understand how your information is used.

Right of Access

Request access to the information we hold about you.

Right to Rectification

Request correction of inaccurate information.

Right to Erasure

Request deletion of your information where applicable.

Right to Restrict Processing

Request that processing be limited.

Right to Data Portability

Request transfer of your information to another organisation where applicable.

Right to Object

Object to certain types of processing, including direct marketing.

Rights Relating to Automated Decision Making

Not be subject to decisions based solely on automated processing where applicable.

14. Changes to This Notice

We may review and update this Privacy Policy from time to time.

Any updates will be published on our website and will take effect immediately upon publication.

15. Contact Us

If you have any questions regarding this Privacy Policy or how your information is processed, please contact us.

Podcast House

Email: hello@podcasthouse.co.uk

Website: www.podcasthouse.co.uk

16. Further Information

The laws governing how we process personal information include:

  • UK General Data Protection Regulation (UK GDPR)

  • Data Protection Act 2018

  • Privacy and Electronic Communications Regulations 2003 (PECR)

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Website: www.ico.org.uk

17. Cookies

Podcast House uses cookies and similar technologies to improve user experience, analyse website traffic and support the operation of our website.

Cookies may be used to:

  • Enable website functionality

  • Remember user preferences

  • Analyse website performance

  • Improve our services

  • Support marketing and advertising activities where consent has been provided

You can manage cookie preferences through your browser settings and any cookie consent tools provided on our website.

Further details regarding cookies can be provided upon request.

Health and Safety Policy

1. Introduction
Podcast House is committed to providing a safe, healthy, and secure environment for all employees, clients, contractors, and visitors. This policy outlines our approach to maintaining safety standards in our podcast recording studio, ensuring compliance with all relevant health and safety legislation.


2. Responsibilities
2.1 Management Responsibilities

Ensure the studio space, equipment, and facilities comply with health and safety regulations.

Conduct regular risk assessments to identify and address potential hazards.

Maintain emergency equipment, including fire extinguishers, first aid kits, and emergency exits.

Provide clear information, instructions, and training on health and safety procedures to staff.

Ensure the studio is clean, well-ventilated, and properly maintained.

2.2 Employee Responsibilities

Follow all health and safety guidelines and procedures set by Podcast House.

Report any hazards, incidents, or near-misses to management immediately.

Use equipment safely and in accordance with training provided.

Maintain cleanliness and tidiness in the studio to prevent accidents.

Assist in emergency procedures as directed.

2.3 Client Responsibilities

Adhere to all safety instructions and guidelines provided by Podcast House staff.

Report any hazards, equipment issues, or incidents immediately.

Do not operate any equipment without prior instruction or authorization.

Ensure the number of people in the studio does not exceed the maximum occupancy limit.

Maintain cleanliness and handle equipment with care.


3. Health and Safety Procedures
3.1 Fire Safety

Fire extinguishers and alarms are located throughout the studio. All clients and employees should familiarize themselves with their locations.

In case of fire, evacuate immediately using the nearest exit and assemble at the designated meeting point outside the building.

A fire drill will be conducted annually to ensure familiarity with emergency procedures.

3.2 First Aid

A fully stocked first aid kit is available at the reception area. Staff members trained in first aid are on-site during operational hours.

All injuries, no matter how minor, must be reported and recorded in the accident book.

3.3 Equipment Safety

All recording equipment is regularly inspected and maintained to ensure safety and functionality.

Clients are advised not to move or adjust heavy equipment without staff assistance.

Any damaged or malfunctioning equipment should be reported immediately.

3.4 Electrical Safety

All electrical equipment is PAT tested annually, and safety checks are conducted regularly.

Do not overload power outlets or use damaged cables.

Clients should not attempt to repair any electrical equipment.

3.5 Noise Control

The studio is equipped with soundproofing to prevent excessive noise. However, clients and staff should be aware of volume levels, especially when using headphones and monitors, to avoid hearing damage.

Volume levels should be adjusted appropriately, and breaks should be taken to prevent strain.

3.6 Hygiene and Cleanliness

The studio is cleaned daily to maintain a hygienic environment.

Hand sanitisers are available at the entrance and throughout the studio.

Shared equipment, such as microphones and headphones, are sanitized after each session.


4. Risk Assessments
Regular risk assessments will be conducted to identify potential hazards in the studio environment.

Identified risks will be documented, and appropriate measures will be implemented to mitigate them.


5. Emergency Procedures
In case of an emergency (e.g., fire, medical emergency), staff will guide clients to safety following the emergency evacuation plan.

Emergency contact numbers are displayed clearly in the studio.


6. Monitoring and Review
This Health and Safety Policy will be reviewed annually or when significant changes to operations occur.

Feedback from staff and clients will be considered to improve health and safety practices.

—————-

Equal Opportunities Policy

  1. Introduction
    Podcast House is committed to promoting equality, diversity, and inclusion in the workplace. We believe that everyone has the right to be treated with respect and dignity. Our aim is to provide a working environment free from discrimination, harassment, and victimisation, where everyone has the opportunity to achieve their potential.


  2. Scope
    This policy applies to all employees, freelancers, contractors, clients, and visitors at Podcast House. It covers all aspects of employment, including recruitment, promotion, training, and working conditions, as well as client interactions and the use of our facilities


  3. Our Commitment
    Podcast House will:

Ensure that no person is treated less favourably on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

Promote a culture of inclusivity where diversity is valued and everyone feels respected and supported.

Provide equal access to opportunities for training, development, and career progression.

Ensure that recruitment, selection, and promotion processes are fair and based on merit, experience, and suitability for the role.

Make reasonable adjustments to accommodate the needs of individuals with disabilities.


  1. Responsibilities
    4.1 Management Responsibilities

Lead by example, promoting an inclusive environment and addressing any behaviour that goes against this policy.

Ensure all staff and clients understand their responsibilities under this policy.

Investigate any complaints of discrimination, harassment, or victimisation promptly and thoroughly.

4.2 Employee Responsibilities

Treat colleagues, clients, and visitors with respect, and help create an inclusive working environment.

Report any instances of discrimination, harassment, or victimisation to management.

Participate in training and awareness programmes to understand and support equality and diversity.

4.3 Client and Visitor Responsibilities

Respect the principles of equality and diversity while using the facilities of Podcast House.

Follow the guidelines provided by Podcast House staff to maintain an inclusive environment.


  1. Harassment and Bullying
    Harassment or bullying on any grounds will not be tolerated at Podcast House. This includes verbal, non-verbal, or physical behaviour that is unwanted, offensive, or threatening.

All complaints of harassment will be taken seriously, investigated thoroughly, and dealt with appropriately.


  1. Reporting and Handling Complaints
    Any individual who feels they have been discriminated against or harassed should report the matter to a manager or designated officer.

All complaints will be handled confidentially and investigated impartially.

Appropriate actions will be taken against anyone found to have violated this policy, which may include disciplinary measures or exclusion from the premises.


  1. Monitoring and Review
    This policy will be reviewed annually to ensure it remains effective and up to date.

Feedback from staff, clients, and visitors will be considered to improve our approach to equality and diversity.


  1. Contact Information: For any concerns related to equality and diversity, please contact:

Name: Jack Suddaby
Email: jack@podcasthouse.uk
Phone: 07801293347

——————-

Diversity and Inclusion Policy

  1. Introduction
    At Podcast House, we believe that diversity and inclusion are key to fostering creativity and innovation. We are committed to creating a workplace and studio environment where all individuals feel valued, respected, and included. Our goal is to celebrate differences and provide equal opportunities for everyone, regardless of their background.


  2. Scope
    This policy applies to all employees, freelancers, contractors, clients, and visitors at Podcast House. It encompasses all areas of our operations, including recruitment, employment practices, studio usage, and client interactions.


  3. Our Commitment
    Podcast House is dedicated to:

Diversity: Embracing and celebrating a variety of backgrounds, perspectives, and experiences. This includes, but is not limited to, differences in age, gender, race, ethnicity, disability, sexual orientation, gender identity, religion, and socio-economic background.

Inclusion: Creating a supportive environment where everyone feels welcomed, respected, and able to contribute fully. We strive to ensure that our policies and practices remove barriers and promote participation.

Equal Opportunities: Providing fair and unbiased access to opportunities for employment, career progression, and participation in all aspects of our studio services.


  1. Responsibilities
    4.1 Management Responsibilities

Promote an inclusive culture by leading with respect, integrity, and awareness of diversity.

Provide training and resources to staff to increase awareness and understanding of diversity and inclusion.

Monitor and evaluate diversity metrics within the organisation to ensure ongoing progress.

Address and resolve any issues related to discrimination, exclusion, or inequality promptly and effectively.

4.2 Employee Responsibilities

Treat colleagues, clients, and visitors with respect, recognising and valuing their diverse backgrounds and perspectives.

Be proactive in learning about and understanding the principles of diversity and inclusion.

Report any incidents of discrimination, exclusion, or harassment to management immediately.

Engage with and support diversity initiatives and training programmes.

4.3 Client and Visitor Responsibilities

Respect the principles of diversity and inclusion when using the facilities of Podcast House.

Adhere to the guidelines provided by Podcast House staff to create a welcoming environment for all.


  1. Inclusive Practices
    5.1 Recruitment and Employment

Podcast House is committed to a fair recruitment process, ensuring that job adverts and selection criteria are free from bias.

We aim to build a diverse team by encouraging applications from underrepresented groups.

5.2 Studio Environment

We strive to create an inclusive atmosphere in our studio, making reasonable adjustments to accommodate individuals with disabilities or special requirements.

We provide facilities and resources that cater to diverse needs, including accessible entrances and restrooms.

5.3 Content and Representation

We encourage diverse voices and perspectives in the content recorded at Podcast House. We aim to support projects that reflect the diverse communities we serve.

We are committed to offering equal opportunities for clients from all backgrounds to access our services.


  1. Training and Awareness
    Podcast House will provide diversity and inclusion training for all employees, freelancers, and regular contractors to enhance understanding and support inclusive behaviour.

Regular workshops and resources will be made available to staff to ensure ongoing awareness and education.


  1. Reporting and Resolving Issues
    We take any complaints related to discrimination, harassment, or exclusion seriously. All reports will be handled confidentially and investigated promptly.

Individuals are encouraged to report concerns to a designated officer or manager without fear of retaliation.


  1. Monitoring and Review
    This Diversity and Inclusion Policy will be reviewed annually to assess its effectiveness and to ensure that it reflects best practices.

We will monitor our progress through feedback from employees, clients, and visitors and make necessary adjustments to our policies and practices.

——————

Contact Information
For any questions or concerns, please contact:

Name: Jack Suddaby
Email: jack@podcasthouse.uk
Phone: 07801293347

Let’s talk.

Quick response.

If you’re looking to book a studio or discuss your recording needs, we’d be happy to hear from you.

Clear next steps.

After the consultation, we’ll share a clear plan and timeline tailored to your recording needs.

Founder

at Podcast House

Jack Suddaby

Ask directly

Founder

at Podcast House

Jack Suddaby

Ask directly

Let’s talk.

Quick response.

If you’re looking to book a studio or discuss your recording needs, we’d be happy to hear from you.

Clear next steps.

After the consultation, we’ll share a clear plan and timeline tailored to your recording needs.

Founder

at Podcast House

Jack Suddaby

Ask directly

Podcast House is a professional podcast recording and production studio in Central London, helping creators and brands produce high-quality
audio and video podcasts.

Podcast House is a professional podcast recording and production studio in Central London, helping creators and brands produce high-quality
audio and video podcasts.

Podcast House is a professional podcast recording and production studio in Central London, helping creators and brands produce high-quality
audio and video podcasts.

Contact

Contact

Phone number
020 3307 6005

Phone number
020 3307 6005

Phone number
020 3307 6005

Find us

Find us

Farringdon
Podcast House, Floor 1. 87 Turnmill, London, EC1M 5QU

Farringdon
Podcast House, Floor 1. 87 Turnmill, London, EC1M 5QU

Farringdon
Podcast House, Floor 1. 87 Turnmill, London, EC1M 5QU

Kennington
Podcast House, Edinburgh House.

170 Kennington, London, SE11 5DP

Kennington
Podcast House, Edinburgh House.

170 Kennington, London, SE11 5DP

Kennington
Podcast House, Edinburgh House.

170 Kennington London SE11 5DP

Kennington
Podcast House, Edinburgh House.

170 Kennington, London, SE11 5DP

Hours

Hours

Hours

Hours

Monday – Sunday
8am – 8pm

Monday – Sunday
8am – 8pm

Monday – Sunday
8am – 8pm

podcasthouse

© 2026 Podcast House Limited. All rights reserved.