Terms & Conditions 

Last updated: September 2026

These Terms & Conditions apply to all bookings and services provided by Podcast House, including studio hire, engineering services, editing, content delivery and related production services.

By making a booking or using our services, you confirm that you have read, understood and agreed to these Terms & Conditions. Clients are responsible for ensuring that all guests attending their booking also comply with these terms.

Studio Time & Overtime

Your session includes only the time booked. Please arrive promptly.

Please do not ring our unit or contact a member of staff more than 10 minutes before your booking time, as you may interrupt another client's recording.

If you wish to bring props or reposition the studio, you are welcome to do so; however, this must be completed within your booked session time.

Your booking must include any time required for setting up, packing away and transferring files to your own SSD. Please ensure this has been factored into the duration of your booking. Most file transfers to client-supplied devices take approximately 10–15 minutes. 

Any extension to your booking is subject to studio and engineer availability and will be charged at our standard rate.

Podcast House reserves the right to refuse any request to extend a booking where this would impact subsequent bookings, staff working hours, statutory rest breaks or studio operations.

If booking multiple separate sessions on the same day (rather than one extended session), a minimum break of three hours is required between bookings.

Weekend Bookings

Weekend bookings are subject to engineer availability. Due to limited engineer capacity at weekends, we strongly recommend contacting Podcast House before making a weekend booking to confirm availability. If a weekend booking is made and we are subsequently unable to provide an engineer, we will contact you as soon as possible and offer an alternative date or time, or a full refund.

Breaks During Extended Bookings

For bookings exceeding 6 hours, suitable breaks must be incorporated into the recording schedule to allow our engineers to take their statutory rest breaks.

Clients are responsible for allowing sufficient time within their booked session for these breaks.

Any breaks taken form part of the booked session time and do not extend the duration of the booking.

Arrival & Lateness

If you are running late, please contact us as soon as possible.

Your booking time begins at the scheduled start time regardless of your arrival time and will finish at the original scheduled end time unless additional studio time is available and booked.

If you are more than 30 minutes late and have not contacted us, we reserve the right to treat your booking as cancelled. In these circumstances, no refund or rescheduling will be offered. This allows our engineers and studio resources to be released for other operational work.

Cancellations & Rescheduling

Bookings of up to 6 hours

• More than 7 days before the booking: Full refund or rescheduling at no extra cost.

• Within 7 days of the booking: No refund or rescheduling.

Bookings exceeding 6 hours, including multi-day bookings

• More than 14 days before the booking: Full refund or rescheduling at no extra cost.

• Within 14 days of the booking: No refund or rescheduling.

Any reduction in the duration of a booking is treated as a partial cancellation and is subject to the same notice periods and cancellation policy.

We reserve the right to make exceptions to this policy at our sole discretion.

Delivery of Recording Assets

Clients may choose to receive their recording files via their own SSD or by purchasing one of our Cloud Transfer & Storage options.

The format, delivery timeframe and storage period will depend on the option selected at the time of booking.

Client-Supplied SSD

Where a client supplies their own SSD, the raw recording files will be transferred to the SSD during the booked session. Files will be provided as separate individual audio and video tracks and will not be synchronised.

Clients must allow sufficient time within their booking for the file transfer to be completed. File transfer time forms part of the booked session and does not extend the booking.

Podcast House will retain a backup of these recording files for seven (7) days from the recording date. Clients are responsible for checking the files transferred to their SSD within this period and notifying us promptly of any issues. After seven (7) days, the backup may be permanently deleted and may not be recoverable.

The Client-Supplied SSD & Data Disclaimer below also applies.

Cloud Transfer & Storage

Where Cloud Transfer & Storage has been purchased, files will be delivered via a secure file-transfer service, which may include Google Drive, WeTransfer or another suitable platform used by Podcast House.

The files supplied will depend on the option selected at the time of booking:

• Cloud Transfer & Storage Package: Your synchronised files will be delivered within 48 hours of your recording session.

• Cloud Transfer & Storage RAW: Your original unsynchronised camera and audio files will be delivered within 72 hours of your recording session due to the larger file sizes.

All cloud transfers will remain available to download for 14 days from the recording date.

Clients are responsible for downloading, checking and securely backing up their files within this period. After the 14-day period, files may be permanently deleted and may not be recoverable.

Editing Services

Where editing is purchased as part of the Podcast House booking process, or requested directly from Podcast House, the following terms apply in addition to the general Terms & Conditions.

Editing Services & Agreed Scope

The editing service covers the Deliverables and scope selected at the time of booking or otherwise agreed in writing with Podcast House.

Where editing is purchased through the Podcast House booking system, the services included will be those specified within the selected editing option at the time of purchase.

Where editing is requested directly from Podcast House, the services, Deliverables, price and applicable payment terms will be confirmed separately in writing before work begins.

Any services, Deliverables or requirements outside the agreed scope are not included and incur an additional charge.

What Standard Editing Does Not Include

Unless specifically included in the editing service purchased or otherwise agreed in writing, standard editing does not include:

• Motion graphics

• B-roll

• Animated captions

• Full subtitled exports

• SFX/VFX

• Multiple or alternative exports

• Music sourcing

Requests for any of the above will be reviewed separately and incur an additional charge.

No chargeable additional work will be undertaken without the additional cost being confirmed with the client.

Edit Briefing Call, Timeline & Turnaround

When editing is purchased as part of the booking process, or requested directly from Podcast House, we will be in touch to arrange an edit briefing call.

The purpose of the briefing call is to discuss and confirm the editing brief, creative direction, required Deliverables, client-supplied assets, key deadlines, and the process and timings for client feedback and revisions.

The editing and feedback timeline will be agreed as part of the briefing process.

Clients are responsible for supplying all required assets and information, including where applicable fonts, logos, colour palettes, music and other materials, within the timeframe agreed during the briefing process.

For a standard single-episode edit, the first draft will normally be delivered within seven (7) working days of the edit briefing call, provided all required assets and information have been supplied.

Delivery estimates are based on a single video edit. Series, multi-episode Projects, trailers, custom work or more complex edits may require different timelines, which will be agreed as part of the briefing process.

Clients are responsible for supplying feedback and approvals within the agreed timeframes. Late feedback, assets, instructions or approvals may result in subsequent delivery dates being moved.

Where late feedback or changes require work to be completed urgently to maintain an agreed deadline, an additional rush fee may apply. Any additional charge will be confirmed before the work is undertaken.

Revisions, Changes & Additional Work

Unless otherwise agreed in writing, each video edit includes up to three (3) Revision Rounds within the originally agreed scope.

A Revision Round means one consolidated set of edit notes submitted by the client in one submission.

The initial first draft does not count as one of the three included Revision Rounds.

Included revisions must remain within the originally agreed scope, duration and general creative direction.

Requests that change the original brief, duration, Deliverables or creative direction are considered changes to scope and may be quoted separately or treated as a new Project.

Additional Revision Rounds are chargeable and will be quoted based on the scope, complexity and time required.

Last-minute edit requests or significant changes made close to an agreed delivery deadline may also be treated as additional work and incur an additional charge.

No additional chargeable work will begin until the client has approved the additional cost and any applicable payment requirements have been met.

Exports & Additional Versions

An Export means a rendered output file or version of the Project, for example an MP4.

The initial first draft/export does not count as one of the three included Revision Rounds.

Additional exports, including alternative versions, formats, aspect ratios, versions with or without subtitles, or re-exports requested after approval, are treated as additional Deliverables unless specifically included within the agreed scope.

Additional exports are chargeable where they fall outside the agreed scope. Any applicable charge will be confirmed before the additional work is undertaken.

Payment for chargeable additional exports must be received before they are delivered.

Social Clips & Additional Deliverables

Where social clips are purchased, the number of clips included is strictly limited to the quantity selected at the time of booking or otherwise agreed in writing.

Any clips created, requested or selected beyond the agreed quantity or scope are additional chargeable Deliverables.

This includes, but is not limited to:

• Additional clips requested or selected through Frame.io

• Clips created beyond the agreed quantity

• Requests to split an existing clip into multiple clips

• Requests to duplicate an existing clip

• Requests to re-cut or repurpose existing edits

• Alternative versions of existing clips

Where the client selects timestamps or segments within Frame.io for clip creation, each selection beyond the quantity purchased or agreed will be treated as an additional Deliverable and may be chargeable.

Once social clips have been created based on the client's selections, substitutions or revisions are not included. Any requested changes, replacement selections or additional versions will be treated as new work and incur an additional charge.

No additional chargeable clips, revisions or Deliverables will be released until any applicable payment has been received.

Edit Review & Feedback Process

Podcast House uses Frame.io for the editing review and feedback process.

Clients are responsible for providing clear and consolidated feedback through Frame.io.

All edit feedback should be submitted as timecoded comments within Frame.io. Feedback sent separately by email, message or other channels should be avoided unless otherwise agreed with Podcast House.

Where multiple people are reviewing an edit on behalf of the client, the client is responsible for consolidating all feedback into a single set of notes for each Revision Round.

Late, conflicting, incomplete or separately submitted feedback may affect the agreed revision and delivery schedule.

Trailer Review

Where a trailer has been purchased, the exact process will be confirmed as part of the edit briefing.

The trailer process may include:

• Rough cut / structure

• First draft with graphics

• Revision rounds

Unless otherwise agreed in writing, trailer projects include up to two (2) Revision Rounds.

Errors & Corrections

Errors clearly attributable to Podcast House will be corrected at no additional charge and may include an additional Revision Round at no cost where appropriate.

Corrections of Podcast House errors will not count towards the client's included Revision Rounds.

Errors or changes resulting from client-supplied materials, unclear or incomplete instructions, third-party assets, incorrect information supplied by the client or late changes are not considered Podcast House errors and may be treated as additional work.

Editing Payment Terms

Where an editing service is purchased through the Podcast House booking system, payment is taken as part of the booking process in accordance with the price displayed at the time of purchase.

Where editing is requested directly from Podcast House, the price and payment terms will be confirmed separately in writing before work begins.

Any additional editing work, including additional Revision Rounds, social clips, exports, scope changes or rush work, will be quoted separately where applicable.

Any applicable payment for additional work must be received in accordance with the payment terms provided by Podcast House and before the relevant additional Deliverables are released.

Editing Cancellations & Refunds

Where editing has been purchased alongside a studio booking and the studio booking is cancelled within a period where a refund is due under the Cancellations & Rescheduling section of these Terms & Conditions, the associated editing service will also be cancelled and refunded, provided substantive editing work has not already commenced. 

Once editing work has commenced, payments relating to work already undertaken are non-refundable.

Where editing is commissioned directly from Podcast House, the cancellation and refund terms confirmed as part of the relevant quote or agreement will apply.

If a client cancels, withdraws, pauses a Project indefinitely or chooses not to proceed after editing work has commenced, Podcast House reserves the right to retain payment for work already undertaken and production time already committed to the Project.

Editing Storage & Final Delivery

Final editing Deliverables will be supplied through a suitable digital delivery service.

Editing Project files, footage and final Deliverables will be retained by Podcast House for one (1) month following final approval, unless otherwise agreed in writing.

Clients are responsible for downloading and securely backing up all final Deliverables within this period.

Extended storage may be available at an additional charge, subject to availability and prior agreement.

After the applicable storage period has expired, Project files, footage and Deliverables may be permanently deleted without further notice and may not be recoverable.

Ownership & Use of Edited Content

The client owns their final Deliverables.

Clients are responsible for ensuring they have all necessary rights, licences and permissions for any footage, music, images, graphics, logos, fonts or other materials they provide to Podcast House for inclusion in an edit.

Unless otherwise agreed in writing, Podcast House may showcase completed work for portfolio, marketing or promotional purposes.

Client-Supplied SSD & Data Disclaimer

Where clients supply their own SSD for file transfer, all files and data are transferred entirely at the client’s own risk.

Clients are responsible for ensuring that their SSD has sufficient available storage space for the files generated during their booking. We strongly recommend checking available capacity before arriving at the studio. Where possible, SSDs should be empty or dedicated solely to the transfer of files from your booking.

We also strongly recommend that all important files stored on your SSD are fully backed up prior to your session.

Whilst we take reasonable care when handling client-supplied SSDs, Podcast House accepts no responsibility for any loss, corruption, deletion or damage to files or data, however caused. This includes, but is not limited to, hardware failure, compatibility issues or data corruption.

Where liability is established, it shall be limited strictly to the replacement cost of the SSD itself. Podcast House accepts no liability for the value of any data, content, intellectual property or any consequential or financial loss.

We do not guarantee the integrity, successful transfer or future usability of files stored on client-supplied SSDs.

Where a client requests that Podcast House deletes any existing files from their personal SSD to create sufficient storage space for files from their booking, the request will be recorded within our internal booking system. By making this request, the client confirms that they have authorised Podcast House to permanently delete those files and acknowledges that the deleted files cannot be recovered. Podcast House accepts no liability for any loss of data arising from such a request. 

Content Ownership & Client-Supplied Materials 

Clients retain ownership of their recorded content. 

Clients are responsible for ensuring that they have all necessary rights, licences and permissions to record, use and publish their content and any materials supplied to Podcast House for recording, editing or publication.

This includes, but is not limited to, music, video, images, graphics, logos, photographs, fonts and other third-party content.

Podcast House accepts no liability for copyright infringement, intellectual property disputes or other claims arising from content or materials supplied by the client.

Where we reasonably believe supplied materials or content may infringe the rights of a third party or otherwise be unlawful, we reserve the right to refuse to record, edit, use or distribute them.

Lawful Use

Podcast House studios, equipment and services must only be used for lawful purposes.

We reserve the right to refuse or terminate a service where we reasonably believe our facilities or services are being used unlawfully or in a way that could expose Podcast House, its staff or its suppliers to legal or regulatory risk.

Studio Equipment & Property

Clients are responsible for ensuring that they and their guests treat all Podcast House equipment, furniture and facilities with reasonable care.

Clients shall be responsible for the cost of repairing or replacing any equipment, furniture or property that is lost or damaged as a result of negligence, misuse or deliberate acts by themselves or their guests.

This includes, but is not limited to, cameras, microphones, lighting, monitors, televisions, furniture, props and any other equipment provided during the booking.

Normal wear and tear is excluded from this provision.

Technical Issues & Force Majeure

Whilst Podcast House takes every reasonable step to ensure a smooth recording experience, we cannot be held responsible for delays, interruptions or cancellations caused by circumstances beyond our reasonable control. This includes, but is not limited to, power outages, internet failures, equipment malfunction, emergency building issues, severe weather or staff illness.

Where possible, we will make every reasonable effort to reschedule the affected booking or provide an appropriate remedy. Our liability shall be limited to the amount paid for the affected service.

Studio Conduct

Smoking and alcohol are not permitted within the studio.

Pets are not permitted within the studio. Assistance dogs and other legally recognised service animals are welcome. If you plan to attend with a service animal, we kindly ask that you let us know in advance where possible so we can ensure appropriate arrangements are in place.

Food and drink may only be consumed in designated areas or with the prior permission of a member of the Podcast House team.

We reserve the right to refuse entry to, or end a session immediately, where any client or guest behaves in an abusive, threatening, intoxicated, unsafe or otherwise unprofessional manner. No refund or rescheduling will be provided in these circumstances.

Clients are responsible for the conduct of all guests attending their booking.

Third-Party Services

Where third-party tools, platforms or services are used alongside Podcast House services, their use may also be subject to the third party's own terms and conditions.

Podcast House is not responsible for the availability, operation or performance of third-party services outside our reasonable control.

Pricing & Service Changes

Our prices and services may change from time to time. Any booking already confirmed will retain the price agreed at the time of booking unless the client requests additional services, additional time or other changes that incur an additional charge.

Updates to These Terms

Podcast House may update these Terms & Conditions from time to time.

Any changes will apply to future bookings from the date the updated terms take effect. The terms accepted at the time of a confirmed booking will continue to apply to that booking unless otherwise agreed with the client.

Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales.

Contact & Support

If you have any questions or need to make changes to your booking, please contact us at hello@podcasthouse.co.uk.